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Terms & Conditions

The terms that apply when you use Aitoma.

Last updated: 9 September 2026 · Filtroo OÜ, operating as “Aitoma”

1. Agreement

These Terms are a contract between you and Filtroo OÜ, a private limited company under Estonian law, registry code 16246756, VAT EE102381229, registered address Tööstuse tn 48, 10416, Põhja-Tallinna linnaosa, Tallinn, Estonia, operating as “Aitoma” (“we”, “us”). They govern studio.aitoma.ai and our related sites.

By creating an account or using the service you accept these Terms and our Privacy Policy. If you use the service on behalf of a business, you accept for that entity and warrant you are authorised to do so.

Nothing in these Terms limits rights that consumers have under mandatory law in their country of residence.

2. The service

Aitoma is an AI content-generation platform: UGC-style videos, AI clone videos, cinematic product shots, carousels, and scheduling or auto-posting to social accounts you connect. The service is provided on a subscription basis and evolves over time; features may be added, changed, or retired.

3. Accounts and eligibility

  • You must be at least 18 (or the age of majority where you live) and provide accurate information.
  • One account per person or entity. Keep your credentials secure; you are responsible for activity under your account.
  • Tell us at hello@aitoma.ai if you suspect unauthorised use.

4. Free trial

  • New customers get a 7-day free trial with 500 trial credits and full access to all features. No payment card is required to start. Your brand playbook is free. One trial per customer. The trial is available on the Starter monthly plan.
  • The trial does not convert automatically to a paid subscription. After the 7-day trial, you may choose a paid plan and provide payment details to continue using paid features.
  • Unused trial credits are forfeited when you move from the trial to a paid plan. Credit top-ups you purchase during the trial are paid credits and are kept.
  • We may deny or revoke trials in cases of abuse, such as creating multiple accounts to claim repeated trials.

5. Plans, pricing and payment

  • Current plans, billed monthly: Starter $29 (1,000 credits/month), Creator $89 (3,000 credits/month), Business $169 (6,000 credits/month). Annual billing: $243, $747, and $1,419 respectively (30% less than paying monthly). All prices are in USD and exclusive of any applicable taxes or VAT.
  • Payment is collected in advance through our payment provider, Stripe. Subscriptions renew automatically each billing period until cancelled.
  • We may change prices with at least 30 days' notice. Changes apply from your next billing period; if you do not agree, cancel before renewal.

6. Credits

  • Credits are the usage unit of the service. Each generation consumes a stated number of credits. If a generation fails, the credits are automatically returned to your account.
  • Plan credits and top-up credits do not expire while your subscription is active.
  • When your subscription ends (through cancellation, non-payment, or termination), remaining credits become unusable. They are not refunded and have no cash value, except as Section 8 provides for EU consumers.
  • Top-ups are one-time purchases and never renew automatically. Credits are personal to your account and non-transferable.

7. Cancellation

You can cancel at any time, self-serve, from the billing portal in your account settings. Cancellation takes effect at the end of the current billing period: you keep full access and your credits until then. There are no partial-period refunds except as Section 8 provides.

8. Refunds and EU withdrawal right

The free trial is how you evaluate Aitoma at no risk: 7 days and 500 credits with full functionality. No card is required for the trial. You are charged only if you choose a paid plan or make a purchase.

Beyond that, subscription fees and credit top-ups are non-refundable. Cancelling stops future charges, and you keep access and credits until the end of the period you paid for (see Section 7).

EU and UK consumers: you have a statutory 14-day right of withdrawal from a first purchase. Because the service begins immediately (your credits are usable at once), at checkout you expressly request immediate performance and acknowledge that once the service is fully performed the right of withdrawal is lost. If you withdraw within 14 days after partial use, your refund is reduced by the value of what you already used: credits consumed, valued at your plan's effective per-credit price, plus a proportionate amount for the subscription time elapsed. A purchase that is entirely unused within the 14 days is refunded in full.
  • Unused credits are never redeemable for cash. They do not expire while your subscription is active, and they become unusable when it ends (Section 6).
  • Billing errors are always corrected. If you were charged twice or charged in error, email hello@aitoma.ai with the invoice and we will refund it.
  • Outside these rules we may issue refunds or credits at our sole discretion, case by case. Doing so once does not oblige us to do so again.
  • How to request: email hello@aitoma.ai from your account email with the invoice number. Approved refunds go back to the original payment method via Stripe, typically within 10 business days.

9. Your content

  • You retain all ownership of everything you upload.
  • You grant Filtroo OÜ a limited, worldwide, non-exclusive licence to host, store, process, reproduce, and display your uploads solely to operate and provide the service, including passing them to the processors listed in our Privacy Policy.
  • You warrant that you own or have all necessary rights to everything you upload, specifically including the face, likeness, and voice of any person appearing in AI clone source material, and that your uploads are lawful and do not infringe third-party rights.
  • We may remove content that violates these Terms or the law.

10. AI-generated content

  • To the extent we hold any rights in content generated for you, we assign and license them to you in full upon generation. You can use your generated content commercially: ads, organic posts, client work, anything. There are no watermarks and no usage restrictions from us.
  • AI outputs are not guaranteed to be unique. Similar or identical outputs may be generated for other users from similar inputs.
  • We do not warrant that outputs are accurate, non-infringing, or compliant for your specific use. Review content before publishing. You are responsible for what you publish.
  • Your rights in outputs are conditional on your compliance with these Terms, including the warranties in Section 9.

11. Acceptable use

  • No illegal, deceptive, defamatory, or harmful content. No sexual content involving minors under any circumstances.
  • No impersonation of real people without documented rights: creating an AI clone of someone else requires their permission (Section 9).
  • When auto-posting, you must comply with each platform's terms (Instagram, TikTok, YouTube, Facebook). Any disclosure obligations for AI-generated content or advertising are yours.
  • When using public-content analytics, you warrant your tracking of third-party accounts is lawful in your jurisdiction and limited to publicly available content.
  • No circumventing the credit system, scraping the service, reselling access, or reverse engineering.

12. Social publishing, advertising and third-party platforms

  • Publishing runs through our partner Ayrshare. By connecting an account you authorise us to post on your behalf to that account.
  • Platforms may reject, remove, or throttle content, or suspend accounts, under their own rules. That is outside our control and not our responsibility.
  • Disconnecting a platform stops future posting; content already published is governed by that platform.
  • Connected advertising accounts. By connecting a Meta advertising account you authorise us to create campaigns, ad sets, ads and ad creative in it on your behalf. We create every one of them paused. Activating an ad, and therefore spending money, is your action and your decision.
  • You remain the advertiser of record. You are responsible for your ad spend, your payment method, your billing relationship with the platform, and for the content and targeting of ads you activate, including any advertising disclosure your jurisdiction requires.
  • You set a daily budget cap and a limit on how many ads may be active at once. We enforce both, but they do not replace the spend limits available in your own ad account, which we recommend you also set.
  • Disconnecting an advertising account revokes our access immediately. Objects already created stay in your account, under your control.

13. Third-party AI providers

Content generation depends on third-party AI providers (listed in the Privacy Policy). Their availability, model behaviour, and content policies can affect the service. We may change providers without notice.

14. Beta features

Features marked beta or early access are provided as-is, may change or be withdrawn at any time, and may be excluded from support expectations.

15. Availability

We make reasonable efforts to keep the service running, but we do not promise uninterrupted availability and offer no SLA. Maintenance, outages, and provider failures can interrupt the service. Credits for failed generations are returned automatically per Section 6.

16. Our intellectual property

The service, our software, configurations, brand, and site content belong to Filtroo OÜ or its licensors. No rights are granted except as stated in these Terms. Feedback you send us may be used freely and without obligation.

17. Suspension and termination

  • You can delete your account at any time.
  • We may suspend or terminate accounts for material breach, with notice and an opportunity to cure where practicable, or immediately for serious violations such as breaches of Section 11 or fraud.
  • On termination, access ends and remaining credits become unusable per Section 6. Export your content before closing your account; data is then handled per the retention rules in the Privacy Policy.
  • Sections that by their nature survive termination (including 9, 10, 16, 18-20, 22) survive.

18. Disclaimers

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, including fitness for a particular purpose, that generated content will perform or convert, and error-free operation. Nothing here excludes warranties that cannot be excluded for consumers under applicable law.

19. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages, lost profits, lost data, or actions taken by third-party platforms. Our total liability under these Terms is capped at the fees you paid us in the 12 months before the event giving rise to the claim.

These limits do not apply where liability cannot be limited by law, including for intent or gross negligence and for death or personal injury.

20. Indemnity

If you use the service for a business, you will indemnify Filtroo OÜ against third-party claims arising from your uploads, the content you publish, or your breach of Sections 9-11.

21. Changes to these Terms

We may amend these Terms. For material changes we give at least 14 days' notice by email or in the app before they take effect. Continued use after the effective date is acceptance; if you do not agree, cancel before then.

22. Governing law and disputes

Estonian law governs these Terms, and disputes are resolved by Harju County Court, Estonia, except that consumers may bring or face proceedings in their home-country courts where mandatory law so provides, and always retain their local mandatory protections.

EU consumers may also contact the Estonian Consumer Disputes Committee. The European Commission maintains a directory of consumer dispute resolution bodies.

23. Miscellaneous and contact

If any provision is found unenforceable, the rest stays in force. Not enforcing a provision is not a waiver. We may assign these Terms to an affiliate or successor; you may not assign them without our consent. These Terms and the Privacy Policy are the entire agreement.

Filtroo OÜ · Tööstuse tn 48, 10416, Põhja-Tallinna linnaosa, Tallinn, Estonia · Registry code 16246756 · VAT EE102381229 · hello@aitoma.ai

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